We do not accept returns on the boxes or items included in the boxes. We only replace items if they are defective, damaged, or missing from your shipment. If an item arrives damaged or is missing from your box, send an email to support@saltandlightbox.com within 7 days of delivery and we will mail you a replacement item at no cost to you.  If the item is damaged, you may be asked to email us a photo of the item, which will be used to improve quality assurance processes.  Replacements are approved at the sole discretion of SaltandLightBox (B & L Hartzler, Inc.). All attempts will be made to replace your item with an identical or similar item. This means that we will make every attempt to match the color and/or variant of the item we are replacing. If an identical or similar item is not available, we reserve the right to offer you a choice between a non-identical replacement item of similar value.

SaltandLightBox is not responsible for damage that occurs due to weather, postal carrier handling, or which occurs after the postal carrier has delivered your package. 

Refunds:
Boxes are non-refundable. 

Gifts:
If the item was purchased and shipped directly to you, replacement items will also be shipped directly to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, replacement items will be shipped to the giver’s address. 

Shipping:
Items will be shipped to the address listed in your account. For Subscription boxes: You have until the 19^th  of each shipping month to update your address. After the 19^th, we can not guarantee that your address can be updated. You may update your shipping address and payment information anytime by logging into your account at www.saltandlightbox.com.  If you need assistance, please email support@saltandlightbox.com.